Shipping & Delivery

Orders
Orders are handled and processed as they come through. You will receive a confirmation email and a follow-up email with tracking information. Orders are generally shipped within 2-3 days of the order date.

Shipping times
Orders are generally processed within 1-2 business days the order date. The shipping time range from 3 to 7 businessdays depending on your location, holidays, and weather conditions.

When can you order?
We are open all year round, you can place your order directly in our website, however keep in mind that holiday season tends to delay shipping due to high shipping activities.

Bulk or Event Orders
If you need to place a bulk order for yourself or for an event, please contact us at collette@collettedivitto.com.We will be happy to help you place an order and provide you with more details about it.

You can track your order.
We will notify you about your order shipment and send you a tracking number via email.

Where do we ship from?
We can ship globally but are more focused on North America, meaning Mexico, United States, and Canada
We have different warehouse facilities and will choose the closest to your destination address. Keep in mind your order gets processed and handled on-demand production, everything is made to order, creating less waste than conventional manufacturing, and always picking a facility closest to you. Keep in mind that all shipping fees will be covered by you and these depend on your location. We can ship globally but there are some countries that will require extra fees for shipping and customs fee. Some countries might be excluded from shipping due to legal or shipping restrictions.
The shipping rates will be visible for you to see and accept upon checkout.

In the event of not receiving your order please contact us at collette@collettedivitto.com
Make sure to include your order and tracking number, we will be happy to help you.